For individuals, the Swedish Distance Selling Act (Distansavtalslagen) and the Consumer Sales Act, (konsumentköplagen) has strict rules, which means that the law applies even though you have agreed otherwise. For businesses, including sole traders, the terms of the Sale of Goods Act (köplagen) applies. It is however a dispositive law, meaning that agreements between companies applies before the law.
If any condition is found to invalid under the Swedish or European law, this should not mean that the terms of purchase in its entirety will be invalid, but merely the invalid condition shall in this event replaced by an equivalent statutory text.
TERMS OF SALE
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
You can only order through our web shop. All other ways of ordering must be agreed upon by Elly Pistol in advance. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. In order to enter a contract with Elly Pistol you must be over 18 years of age or have your parents written consent. Elly Pistol retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, and that you have the sufficient funds to cover the cost of the goods. All false orders will be traced and reported to the police. If we have suffered economic damage or in any other way we will claim compensation for damages.
PRICES AND VAT
Where applicable, prices are always including Swedish VAT. This excludes customers making purchases from countries outside the European Union. For purchases made from and delivered outside of the European Union, prices are presented excluding Swedish VAT. In these cases, customs fees and additional taxes are instead charged by the relevant state. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. Shipping fees does not include import fees that may be charged by your country of residence when the package reaches your destination country.
All prices displayed in the Elly Pistol Store are in SEK, NOK, DKK, GBP, CAD, AUD, CHF, EUR or USD. Which currency is presented depends on your country settings and is clearly labeled on both products, in the shopping bag and on the checkout page. All purchases are made in the currency presented on the checkout page and on your order confirmation. The price of each product is stated excluding shipping costs, but including Swedish VAT (with the exclusion of countries outside the European Union where Swedish taxes are not included).
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.
SHIPPING AND DELIVERY
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to delays resulting from postal delays or force majeure for which we will not be responsible. Please note that during Swedish National Holidays and collection launches delivery times may be longer than usual.
Elly Pistol does not guarantee that all items included in the Elly Pistol web shop are in stock at the time of your order. In the event that an item is unavailable, Elly Pistol will inform you thereof. Elly Pistol has the right to cancel non-deliverable items from your order and make a price reduction for that same item. Should you wish to order another similar item instead, it will be considered a new order. Should you wish to cancel your order due to the delay of delivery, it will be possible until the item has been realised. By realised means that the invoice or shipping order has been created. Partial delivery will only take place on your request, and in such cases you will be charged extra shipping fees.
When you place your order, the available shipping methods for your order will be displayed in the Elly Pistol Check- out. The carrier company we use are usually Swedish Postnord, or DHL but we reserve the right to use other carriers such as FedEx, UPS, and DB Schenker amongst others. You will pay the freight costs according to the carriers' price list. It is your responsibility to make sure that the address you have provided for us when ordering is correct.
Elly Pistol currently ship to the following countries: Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and USA.
For customers outside of EU: Any additional fees such as duties, taxes or other additional charges connected to shipping and delivery is the customer's responsibility.
It is the customers' responsibility to collect the package at the delivery depot within the time period given. If you do not collect your package it will be sent back to us. Elly Pistol will not pay shipping costs for uncollected packages. For uncollected packages Elly Pistol will charge you an additional fee of 170 SEK plus shipping costs. The corresponding cost in other currencies used on www.ellypistol.com will be calculated using the exchange rate on the date of the fee being charged.
CHANGE AN EXISTING ORDER
Should you wish to change your order, it will be possible until the item has been effectuated. That is when the invoice or bill of lading has been created. Should the change request be confirmed, possible price differences will be settled according to the price applicable at the time of the change. It is not possible to change an order after I has been effectuated. Orders already shipped out can thus of course not be changed. Individuals have the right to return their order according to the 14-day return policy.
A cancellation of your order is not valid until Elly Pistol has confirmed it. You can cancel your order without any costs on your behalf until the order has been effectuated, that is when the invoice or bill of lading has been created. After it has ben effectuated you must receive the delivery. The cancellation of non-stocked items, or items produced especially for you, is not possible after we have started the production of the item.
14 DAY RETURN POLICY
Within 14 days from the delivery of your package you may request to return your order. You must return the Elly Pistol products to the Elly Pistol Store in perfect condition. The Elly Pistol products shall not have been worn, used or washed. Should you wish to return your product within these 14 days, you must fill out our online return form and send us the information we request. According to the law, you will be charged for the shipping fees.
Any shipping charges that may occur when returning the products are the Customer's responsibility. The cost of the merchandise alone will be refunded unless an error occurred on the part of the Elly Pistol Store. Refunds for returned products will be made as soon as possible, 14 business days at the latest, after Elly Pistol receives the returned products. Please note, that additional duties, taxes or any additional charges you may have will not be refunded by the Elly Pistol Store. The return must be handed in to the postal service and on it's way to us at the latest 14days counting from the day you received your item. The postal stamp is your proof of return.
COMPLAINTS AND RETURNS FOR CERTAIN REASONS
We welcome any comments about our service, so that we can improve our service. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please fill out our online customer service form stating clearly that you are making a complaint. Our aim is to respond to your complaint as soon as possible by either resolving the complaint, or with a timescale for resolution.
If you as an individual have received a faulty item or an incorrect item you must file a complaint within 3 years from receiving the item, and at the latest within 2 months from discovering, or when ought to have discovered the issue.
If you as a company have received a faulty item or an incorrect item you must immediately after receiving the item file a complaint through our online contact form, given that you file the complaint within the given warranty period. In any other cases we recommend you contact the relevant manufacturer or supplier.
For both individuals and companies, the faulty or incorrect item shall be returned to Elly Pistol in the same or equivalent packaging and with the same carrier as when receiving the item, together with a thorough description of the issue. If we are unable to send you a new item within a reasonable time period, we will refund the freight costs as well as the amount you purchased the item for. We will however not refund the original freight cost.
INFORMATION, COLOURS AND PICTURES
Whilst we try to ensure that all details, descriptions and prices, which appear on this Website, are accurate, errors may occur. If we discover an error in the price of any goods, which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
We cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor. Pictures shall not be considered exact models of the products.
In case of Force Majeure, Elly Pistols obligations will be suspended. The contract between you and Elly Pistol can, in such cases, be partially or fully terminated by yourself or by Elly Pistol. A Force Majeure is the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, fire, telephone or Internet service, natural disasters or similar events. Under such circumstances, Elly Pistol will aim to resolve all issues in a timely manner.
The laws of the Customer's country may differ from Swedish laws and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website. Returns will only be accepted if the products are returned with original packaging fully intact and the original labels still attached to each product. You must also return the original delivery note and a by Elly Pistol approved return label. We cannot exchange your product. Should you be interested in an alternative product, please return your item/s to us and simply purchase the new piece separately at www.ellypistol.com. Elly Pistol will not compensate for returned packages lost in the return shipping. Any shipping charges that may occur when returning the products are the Customer's responsibility. The cost of the merchandise alone will be refunded unless an error occurred on the part of the Elly Pistol Store. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Elly Pistol receives the returned products. Please note, that additional duties, taxes or any additional charges you may have will not be refunded by the Elly Pistol Store.
This policy describes how Elly Pistol (Elly Pistol AB, org. nr 556976-6503), mentioned as Elly Pistol henceforth, handles your personal information according to existing rules regarding privacy so you can feel safe when leaving your information with us.
Responsible for your privacy
Elly Pistol is responsible for your privacy and that the information you leave us is treated according to existing rules and laws.
Gathering of information
In order to buy items from us, we need to gather certain personal information from you, the customer.
We gather information when you place an order through our website, contact us through the contact form, send us an email, sign up for our newsletter or for alerts when a product is back in stock. The gathered information from a placed order includes your name, your email, your phone number, your ip address and regular address. When signing up for our newsletter and when using our contact form we’ll save your email and name. We do that to find our target group, re-marketing and analyze, to make the best offers and content as possible. When signing up for alerts when an item is back in stock, we’ll only save your email.
Usage of information
Elly Pistol handles your personal information differently depending on the cause. Mainly in order to:
- Complete our duties towards you as a customer. For example to complete a purchase, invoicing and providing customer service
- Send information with postage, email, text message and phone about our products.
- Improve our products and service
- Prevent fraud and perform risk management
- Abide by existing laws and regulations, for example rules about book keeping
The information may also be used for marketing and customer analyzis, marketing surveys, statistics, business agreements and for development of methods and business related to purchases
Legal grounds for gathering data
Reason 1: To administer, develop and deliver our products and provide customer service.
Legal ground: Commitment by agreement to terms of purchase
Which information will be stored: Name, address, sex, phone number, IP address and email address.
Reason 2: To ensure that existing laws, such as the Bookkeeping Act, are enforced.
Legal ground: Obligation to existing laws
Which information will be stored: Name, address, phone number and email address
Reason 3: Information, communication and marketing of Elly Pistol’s products through postage, email, phone and text message.
Legal ground: Consent
Which information will be stored: Name, address, phone number and email address
For how long will we keep the gathered information?
Your personal information will only be saved for as long as there is a need for us to keep it in order to fulfill the commitment made when you placed an order. If enforced by Swedish laws, or legal matters require it, Elly Pistol might keep the information longer.
Security and Protection of Information
Necessary security measure has been taken regarding the storage of the personal information left with us and our collaborators. The data is stored within EU, except for email addresses signed up for our news letter, they are stored with our email supplier in the US.
Usage of cookies
Sessionscookies. (Cookies that disappears when you're closing the website or unit).
Permanent cookies. (Cookies that saves on your computer or unit, until you
remove them yourself or united your unit removes them automatically).
First part cookies. (Cookies sat of the owners of the website you visit).
Third part cookies. (Cookies sat of a third part, for example google analytics and facebook).
We use these cookies for making your shopping experience as good as possible and also to analyze traffic and to reach our target group for better content and offers.
When you sign up for our newsletter, we are gathering your email and contact informations. We are doing that to make it possible for us to send you the best news, offers and analyze our target group. When you sign up, you're letting us use your information for that purpose. If you want to end your newsletter subscription, unsubscribe in your latest newsletter from us or contact us at firstname.lastname@example.org
We use the email address left with us to send out information and updates about your order, single news letters or other related product information. If you no longer want to receive such information, you always have the option to unsubscribe.
You can at any time revoke consent, in part or in whole, to how we treat data you leave with us. According to existing laws regarding the personal policy you have the option to request information about what kind of personal information from you we store with us no matter how it was gathered. This can be done once every calender year.